FAQ

Frequently Asked Questions (FAQ)

1. Where do you deliver?

We currently only deliver to Switzerland .

2. How long does shipping take?

Delivery time is usually 7-14 working days , depending on the product and warehouse location.

3. Is shipping free?

Yes, shipping is always free with us – with no hidden fees.

4. Can I return my order?

Yes, we offer a 30-day free return policy from the date you receive your item. The product must be unused and in its original condition.

5. How can I return an item?

Please contact us at info@karnateka.com to begin the return process. We will send you all the necessary return information.